After your purchase, refunds are subject to approval by Company Management. Our payment processor (Merchant of Record) is FastSpring. 2BrightSparks does not receive payments from customers directly. All payments and refunds are handled through our payment processor.
We offer a full refund for a 2BrightSparks order if the refund request is received within 30 days of the purchase date. Refund requests can only be made after 5 days from the date of purchase, allowing time for product evaluation. Before purchasing a license, you have the option to trial our commercial software with a 30-day evaluation period.
When requesting a refund, we require:
- The order number or invoice number.
- The refund request must come from the email address used for the original order.
- Refunds will only be issued to the original payment method. We cannot process refunds to a different account or payment method.
Once approved, refunds are processed within 7–21 business days. Please note that refunds are not processed on weekends or public holidays. The time it takes for funds to appear in your account depends on your payment provider. All refunds are processed by our payment processor, and their processing time is beyond our control.
For purchases exceeding €500 (or US$500), we may require additional verification to process your refund. For SEPA payments, we reserve the right to request confirmation of the bank account name used. Additionally, we may ask for the name of the business or legal entity for which the purchase was made.
For SEPA payments, refunds will only be processed after the transaction is fully cleared and verified by our payment processor.
If you encounter any issues with our product, we encourage you to contact us for assistance before requesting a refund.